An interview is a two way communication between an interviewee and interviewer in which questions are asked by the interviewer to obtain information from interviewee. A banking customer service representative is a person who handles customer inquiries, complaints, billing questions and payment extension service requests. He or she manages a high volume workload within a deadline driven environment.
Given below are some common interview questions that come up again and again during interviews for the post of banking customer service.
1. Give a specific example of when you had to sort out a complex problem for an unsatisfied customer.
Give an appropriate example to show how you develop positive relationships with customer or clients by actively listening to their problem and making the effort to understand the customer’s needs and finding solutions to their problem. Also tell the interviewer that you have the ability to consider alternatives and find the most appropriate solution considering the facts, your resources and the customer’s needs.
2. What is a customer service?
A Customer service is the provision of service to customers before, during and after a purchase of a good or any service. It is the lifeblood of any business. It is all about bringing a customer back.
3. How do you handle negative feedback from very angry clients? How do you respond to him/her?
You can say that dealing with all kind of customer is part of my job. I am a very cool and calm person so I am least effected by the negative feedback of clients. However, I make effort to handle them carefully by managing their grievances.
4. What are you looking for in a job?
Tell about the range of opportunities which you are expecting from your new job. Tell the interviewer about your dreams and what you desire to achieve in life. You can say that I want to grow in terms of interest, responsibilities, designation and monetary matters.
5. What salary range are you looking for?
You can provide the exact range for salary. However, tell that you are prepared to negotiate and cooperate. You can also say that lets first talk about the job requirements and expectations, so I can get a sense of what you need, then decide the salary. You can say that I am sure whatever salary you are paying is consistent with the rest of the market.
Well, these are some of the banking customer service interview questions and answers. They will help you in preparing for the interview.
