A Help Desk Analyst is a person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. He or she diagnoses and resolves technical and end-user problems in a customer service oriented team environment.
Given below are some interview questions which are frequently asked to a Help Desk Analyst.
1. What is your experience for this job?
I have 3 years experience of working with direct customer support in a technical environment.
2. Can you tell us some of the roles and responsibilities that you performed in your previous job?
In my previous organization I use to provide computer hardware and software support. I had to troubleshoot problems by using available tools such as help desk knowledge base and remote control. I also managed, updated and maintained helpdesk problems, inventory, client and knowledge databases.
3. Please elaborate about your knowledge, qualifications and skills?
I have proven ability to resolve problems efficiently and effectively. I am proficient in Microsoft office application software and windows desktop operating system. I also have fundamental knowledge of networking, PC hardware and peripherals. Apart from this, I possess excellent interpersonal, organizational, communicational and problem solving skills.
4. What role do you think Help Desk Analyst should play in the company?
There are a lot of good answers to this question. The important thing here is that the candidate mentions the needs of the users in his or her answer and not just the systems.
5. How do you deal with stressful situations?
You can answer this question by saying that, I like to work in challenging environment and I give better result while working under pressure. I enjoy challenges and deadlines because I diffuse the stress.
6. Why should I hire you?
Through this question the employer is looking for evidence that the job suits you, fits in with your general aptitudes and coincides with your long term goals. Think of all the positive traits in your personality that makes you suitable for the job. Demonstrate your accomplishments in front of the interviewer. One has to tell reasons as to why he fits into this position. Think of all the positive traits in your personality that makes you suitable for the job. Just be positive, and highlight how your background matches the job description.
It is very important to be prepared for an interview. During the course of an interview, you may be asked various questions. Just one bad answer can stand out and cost you the job. So prepare and rehearse well before interview.
