A Help Desk Supervisor is a person who looks after the day to day activities and functions of the help desk unit. He or she is the key representative who interfaces with management and ensure client satisfaction with the issues and matters related to the help desk team. They assign, control, schedule, review and supervise the work of the help desk personnel in the related division.
In this article, I would like to provide you some questions that come up again and again in interviews for the post of help desk supervisor.
1. Why do you want to be a Help Desk supervisor?
It is the most frequently asked interview question. The way you answer this question will discriminate you from rest of the candidates. You should talk about the wide scope of progress in this field. Just make a complete research of this field in advance. You can say that - I feel that this job ticks most of my dream job boxes. It is a tough role, requiring a significant amount of talent and capability, which I feel I have.
2. What skill set will you bring to our organization?
Well, I am excellent at building efficient and effective team. I have outstanding customer service skills and clear understanding of HR policies and procedures. I am highly motivated and enthusiastic person with strong oral and written communication skills. I also possess strong ability to manage multiple assignments simultaneously and work in team as well as individual work environment.
3. Please tell us something about your work experience?
I have more than 5 years experience in this field. In my previous job I had to supervise help desk procedures and staff, provide training to the user support specialist and coach them on technical and customer support skills, maintain database, provide reports on desk operations and create a team environment.
4. How would you rate your problem solving skills?
It is a very common question that is asked during interviews for help desk supervisors positions. You have to demonstrate your technical skills, conflict resolution abilities, customer handling, etc.
5. Would you like to ask any question?
You should ask plenty of questions from interviewer to show interest in the position and company. The employer will not hire someone who has no questions. You should prepare question in advance for the interviewer such as the growth scope, your project etc.
These are some of the frequently asked interview questions. Do not forget to say ‘Thank You’ to the person or people who interviewed you.
