Help Desk Technician is a highly skilled person who ensures proper computer operation in an organization so that end users can accomplish business tasks. They possess high level technical expertise and knowledge of microcomputer hardware and software.
There is a great demand for help desk technicians in both private and public sectors. In this article I would like to provide you some questions that are asked frequently to the candidates who apply for this post.
1. Tell me about your work experience?
I have more than 5 year experience of providing PC and client/server tech support for small to medium sized business. I have ample experience of diagnosing, troubleshooting and resolving client issues with hardware maintenance, installation and upgrades.
2. Can you tell us something about the job specific tasks that you have performed?
The profession specific tasks that I have performed in my previous company include providing support to users seeking assistance, handling phone inquiries, diagnosing problems and developing plans to resolve problems. I was also responsible for maintaining IT storage space and troubleshooting workstation based application issues.
3. What skills will you bring to our organization?
Well, I have basic knowledge of computer application and system. I can effectively listen to customers and respond to their requests. I can effectively work in team as well as individual work environment. Apart from all this I possess excellent communicational, interpersonal and organizational skills.
4. There are so many candidates for this post. Why should we choose you for this post?
Well, I am highly experienced, disciplined and reliable person with excellent ability to face challenges. I have outstanding driving skills. I think I carry all those attributes that you are looking for.
5. What have been the biggest accomplishments of your career so far?
Demonstrate your accomplishments that directly relate to the respective position. Discuss the challenges you were presented with in your previous job, your actions, and the end result. The way you answer this question will distinguish you from other applicants since your answer will require you to go beyond the basic job responsibilities.
6. Would you like to ask any question?
You should ask plenty of questions from interviewer to show interest in the position and company. The employer will not hire someone who has no questions. You should prepare question in advance for the interviewer.
Read the above listed questions carefully and practice their answers. These questions will be surely helpful for those people who want to make career in this field. Do not forget to say “Thank You” to the person who interviewed you.
