A hotel clerk is a highly skilled person who performs clerical work. He or she reads hand-written or printed records and types them into a computer. They also handle telephone, telex bookings and international fax.
In this article I would like to provide some interview questions that are frequently asked to hotel clerk.
1. What are the duties and responsibilities of a hotel clerk?
People who are at this position have to perform variety of services. They have to register arriving guests, assign rooms and check out the guests till their stay. They also keep records of room assignments and information of registration on computer. Hotel clerks prepare and explain charges and process payments when guests check out. They also report the problems of customers and correct them with help of house keeping or maintenance staff.
2. What is your typing speed?
Clerk is the person, who is always in the public eye. A clerk is supposed to have a very good typing speed. On an average they are supposes to have a typing speed of 40 to 50 words per minute. Hence you should make sure that you possess this speed. Otherwise it is very hard for you to be selected. You should practice very hard on typing speed.
3. What do you know about our hotel?
This is one of the most frequently asked questions in an interview. For answering this question you have to do detail research of the respective hotel. Do your homework before the interview and spend some time online or at the library and make research about the respective hotel. Find out as much as you can, including products, size, income, reputation, image, management talent, people, skills, history, and philosophy of the respective hotel.
4. What do you think it takes to be successful in an hotel like this?
I think that determination, willingness to work hard and a hunger to excel in everything you do are some of the key attributes for a successful clerk in this hotel. A successful employee would also need to handle pressure well, be a great communicator and an excellent team member.
5. What did you make at your last job?
Tell honestly about your last compensation. Don not overstate or inflate your previous earnings. Interviewers verify your references to confirm your salary history.
Well, these are some very important questions that are asked in interviews for this post and I am certain that my article would surely help you to answer them with great confidence.
