A hotel receptionist is a person who attends all the individuals who come to the hotel. They answer questions of the customers and guide them and also respond to every incoming call. They are responsible for welcoming guests, dealing with room bookings and cancellations, and handling general requests made by guests during their stay.
Given below are some common interview questions that come up again and again during interviews for the post of hotel receptionist.
1. What is your work experience?
I have ample experience in this field. In my previous organization I used to schedule booking and maintain up to date confident guest files, organize local tour and activities of hotel guests, supervise front desk staff, troubleshoot and resolve problems, handle telephone inquiries, manage customer relations and provide exemplary services.
2. What qualities are required to become a good hotel receptionist?
I good hotel receptionist should possess strong organizational, interpersonal and communicational skills. He or she should be trustworthy, ethical, discreet and committed toward work. A successful receptionist should be detail oriented, resourceful, confident and multitasking.
3. Why do you want to join our hotel?
Research is very necessary for answering this question. The answer should be given with sincerity and relate it to your long-term career goals. You can say that working in an organization which is one of the best in the business like yours makes me feel proud. There is a vast possibility of promotion under hard work within your hotel.
4. What are some of the aspects that you like about the job?
This question is basically planned to know your comfort and satisfaction levels with the job. You have to tell various positive aspect which you like about this job. Just state sufficient reasons as to why this job appeals you.
5. Why did you left your previous job?
This is a very sensitive question. Never abuse or disregard your previous employer. You can politely answer this question by saying that there was no growth scope in my previous hotel that is why I left it. I am looking for a hotel with long term growth opportunities. You have a brand name and I think I will get an excellent growth opportunity in your hotel.
These are some of the frequently asked interview questions. I am certain that my article will surely help you to answer them confidently. Do not forget to say ‘Thank You’ to the person or people who interviewed you.
