A Product Support Manager is a specialized person who manages the product life-cycle for a range of products. He or she is responsible for product planning and execution throughout the product life cycle. The typical activities of a product manager includes gathering and prioritizing products and customer requirements, defining the product vision, and working closely with engineering, sales, marketing departments and providing necessary support to ensure customers satisfaction and goals are met.
In this article, I would like to provide you some questions that come up again and again in interviews for the post of Product Support Manager.
1. Can you please tell me something about the job specific tasks that you have performed in your previous organization?
The occupation specific tasks which I have performed include creating designs specifications, summary and functional specifications, controlling the employees and process of the technical product support experts, deciding technologies and monitoring project status. I have also produced, maintained, and executed principles and strategies for delicate computer software and computer hardware. Apart from this I have successfully carried out numerous other duties that were assigned to me.
2. Please elaborate some of the technical and non technical skills that you possess for this job?
The job of a product support manager is very important. Well, I have excellent ability to work independently and in a team environment. I have strong communication, analytical, interpersonal, organizational, problem soling and decision making skills. I am proficient in computer programming languages such as Pascal, Turbo Pascal, C, C++, Java, Java Swing, and Python, office packages such as Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, and Microsoft Outlook Express, and hardware tools such as Vax, Intel Touchstone Delta, Unix Workstations with numbers of DSP chips with array processors, and TC/IP configuration LAN and Networking.
3. Why do you want to make a career in product management?
It is an excellent question for you to shine. The way you answer this question will discriminate you from the rest of the candidates. You could talk about the wide scope of development in this field. Just make a complete research of this field. Tell about the range of opportunities which you are expecting from this job.
4. What is your academic and professional qualification?
For answering this question just mention your general qualification including post graduation, graduation and high school along with the year of passing. Apart from this you also have to reveal your professional course. Just state the degree or certification course that you may have undertaken.
Well, these are some of the frequently asked interview questions.
